Yes, we ship internationally. Please note that for non-EU countries, customs duties, taxes, and additional fees may apply and are the responsibility of the recipient.

Within Switzerland

We offer complimentary shipping on all orders delivered within Switzerland.

International Shipping

• For international orders above €250, shipping is free of charge.

• For orders below €250, a flat delivery fee of €28 (net) applies.

Taxes, Duties & Customs
Please note that conditions vary depending on the destination:

• Switzerland & EU Countries
  All listed prices include shipping, applicable taxes, and VAT. Orders are delivered under DAP (Delivered At Place) terms, meaning no additional charges apply upon delivery.

• Non-EU Countries
  Prices are displayed excluding VAT but include shipping for orders above €250. However, any customs duties, local taxes, handling fees, or import charges are not included and remain the responsibility of the recipient. These orders are delivered under DDU (Delivered Duty Unpaid) terms.

If you have any questions about shipping conditions or fees to your destination, we are happy to assist you prior to placing your order. Please don’t hesitate to get in touch.

At MAYADORO, each piece is crafted with the utmost care and dedication. We believe in creating timeless treasures, not in mass production. This commitment means that shipping times may vary depending on the nature of your order.

Delivery Times
Delivery timelines depend on product availability and the selected shipping carrier.

• In-stock items are typically dispatched within a few business days and should reach you within one to two weeks.

• Made-to-order pieces, which are crafted especially for you, may require up to six to eight weeks for production and shipping, depending on their complexity and the artisanal process involved.

Multiple-Item Orders
If your order includes several items, we will ship them together once all pieces are ready. This ensures your unboxing experience is as seamless and special as the products themselves.

We appreciate your patience and understanding. It allows us to maintain the highest standards of quality and craftsmanship.

Our Shipping Partners

We collaborate with trusted global carriers such as FedEx, UPS, and DHL to ensure secure and timely delivery.

The courier selected may vary depending on your destination and will be determined by the most efficient option available at the time of shipment.

If you have any specific shipping requirements or questions, please feel free to contact us via our contact page. We are here to help.

Yes, to ensure secure delivery, all orders require a signature upon receipt.

Tracking Your Order

Once your order has been carefully prepared and handed over to our shipping partner, you will receive a shipping confirmation via email.
This message includes a tracking link, allowing you to follow your shipment’s journey in real time, from our atelier to your doorstep.

Should you require any assistance during this process, our service team is always here for you.

Return Policy

We sincerely hope that you and your beloved dog adore your MAYADORO accessories as much as we do. However, if for any reason you are not completely satisfied, we are pleased to offer a refund, exchange, or credit note.

To qualify for a return, please ensure the following conditions are met:

• Items must be returned in unused condition — they may be gently tried on for fit, but must show no signs of wear, use or damage.

• All original tags must be attached, and the item must be returned in its original presentation packaging.

• For hygiene and quality reasons, any item that is worn, visibly used or altered cannot be accepted for return.

• You must notify us via email within 14 days of receiving your item.

• Returns must be initiated within 30 days of the purchase date.

• Please ensure the item is securely and carefully packaged for return. Items that arrive damaged or incomplete, unfortunately, cannot be refunded.

• Return shipping costs are non-refundable and remain the responsibility of the customer.

If you are unsure whether your item qualifies for return, please don’t hesitate to contact us before sending it back. We are here to assist you personally.

If you have any further queries regarding returns, please contact us and we shall be happy to help.

Please notify us via email within 14 days of receiving your item. Simply contact us at [email protected], and we will guide you through the next steps and provide the appropriate return instructions.

Yes, exchanges for a different size are possible, provided the item is unused and in perfect condition. Please contact us to check availability and reserve your desired size.

Yes, gifts can be returned or exchanged under the same conditions. Refunds will be issued as a credit note, unless otherwise agreed with the purchaser.

We take great care in packaging your order, but if something arrives damaged, please contact us immediately with photos. We will gladly assist you with a replacement or solution.

Once we have received your return, you will receive a confirmation email from us.

Our team will then carefully inspect the item to ensure it is in perfect condition, with the original tag still attached and the item returned in its original packaging.

If everything is in order, your refund will be processed via the original method of payment.
Please allow 5 to 7 business days for the amount to appear on your account, depending on your payment provider.

If you have any questions during the return process, we’re here to help.